1. Information We Collect
We collect information in the following ways:
- Account Information: Name, email address, phone number when you register
- Property Listings: PG details, photos, pricing, amenities provided by owners
- Usage Data: Pages visited, search queries, device type, browser, IP address
- Location Data: City/region inferred from IP address for local search results
- Communication Data: Enquiries and messages sent through the platform
- Technical Data: Cookies, session identifiers, log files
2. How We Use Your Information
Your information is used to:
- Connect tenants with PG owners directly
- Display relevant search results and listings
- Send enquiry notifications to property owners
- Improve search relevance and platform features
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Send service-related communications (not promotional unless consented)
3. Sharing of Data
We share your information only in these limited circumstances:
- Owner ↔ Tenant contact: When you request owner contact details, your name is shared with the owner. Owner phone numbers are shared only with logged-in tenants.
- Service providers: Hosting (Hostinger), email services — under strict data processing agreements
- Legal requirements: When required by Indian law or court order
We do not share your data with brokers, marketing companies, or real estate aggregators.
4. Cookies
We use cookies to make StayRove work properly and improve your experience:
- Essential cookies: Session management, login state, CSRF protection — required for the site to function
- Preference cookies: Remember your search preferences and filters
- Analytics cookies: Understand how visitors use the site (anonymised) — only with your consent
You can manage cookie preferences through our Cookie Policy page or your browser settings.
5. Data Security
We take security seriously:
- All data is transmitted over HTTPS (SSL/TLS encryption)
- Passwords are hashed and never stored in plain text
- Owner phone numbers are never exposed in public API responses
- Access to user data is restricted to authorised personnel only
- Regular security reviews are conducted
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information via your account settings
- Deletion: Request deletion of your account and associated data
- Portability: Export your data in a readable format
- Withdrawal: Withdraw consent for non-essential data processing at any time
To exercise these rights, contact us at privacy@stayrove.com
7. Children's Privacy
StayRove is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of StayRove after changes constitutes acceptance of the updated policy. We will notify registered users of significant changes by email.
9. Contact Us
For privacy-related questions or requests:
- Email: privacy@stayrove.com
- General: hello@stayrove.com
- Address: Mohali, Punjab, India
- Company: Smurf Technologies
We aim to respond to all privacy requests within 30 days.